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FAQ

WHAT CREDIT CARDS ARE ACCEPTED?   

  • Visa, Master Card and American Express. 

HOW DO I CHANGE/CANCEL A RESERVATION? 

IS RESERVING ONLINE SECURE? 

  • Las Palmas by the Sea uses all the most advanced security measure to ensure that your reservation is made securely. 

WILL THE TOTAL AMOUNT BE CHARGED TO MY CREDIT CARD? 

  • Bookings made through the web are not charged until you arrive to the hotel. The number and data of the card are entered into the system merely as a guarantee of the reservation. In the case of last minute deals or specific offers (please consult conditions of the offer), the total amount of the reservation is charged prior to arrival. 

CAN I RESERVE MORE THAN 1 ROOM AT A TIME? 

  • Yes, it’s possible.

WHEN IS CHECK-IN AND CHECK-OUT? 

  • As a general rule, the check-in time is 3:00pm but you can register from 12:00 pm and check-out time is 11:00 am. 

DO YOU ALLOW PETS? 

  • No, pets are not allowed. 

WHAT ARE THE ADULTS ONLY AND FAMILY FRIENDLY CONCEPTS? 

  • The adults-only concept is a relaxing environment for ages 18 years and up, where adults can enjoy a peaceful and tranquil holiday. 

WHAT ARE THE ADULTS ONLY AND FAMILY FRIENDLY CONCEPTS? 

  • The family friendly concept is oriented at offering activities and services for all age groups, from babies to teenagers, with the objective of providing an unforgettable stay for all members of the family.  Please consult the hotel as activities and services vary each day. 

IS WI-FI FREE? 

  • Yes. Wi-Fi is free and included in common areas.  

WHAT IS THE CURRENCY IN MEXICO? 

  • The monetary unit is the Mexican peso (MXN). The symbol is the same as that used for the American dollar: $ The exchange rate is very favorable for travelers with many designer items and handicrafts at incredibly reasonable prices. 

HOW FAR IS THE RESORT FROM THE AIRPORT? 

  • Hotel Las Palmas by the Sea is located 15 minutes away from the Puerto Vallarta International Airport. 

DO YOU HAVE FREE SHUTTLES FROM THE AIRPORT TO THE HOTEL? 

  • We don’t have free shuttles. 

I BOOKED MY RESERVATION WITH AN ONLINE TRAVEL SITE, BUT I AM NOT SURE WHO TO CONTACT TO RECONFIRM MY RESERVATION. 

WHAT INCLUDES? 

  • Take advantage of this valuable plan to enjoy: 
  • Daily activities program at the pool and beach area 
  • Breakfast, lunch and dinner buffet at our Aire del Mar Restaurant 
  • A variety of snacks at our By the Sea restaurant and snack bar from Noon to 5:00 p.m. 
  • All national drinks house selection at our Hurakenna Bar and Coco Lobby Bar 
  • Nightly shows of international stature 
  • Safe 
  • Wireless Internet access in public areas 
  • Kids' Club with supervised activities (Ages 5 five to 11 years old) 
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