Privacy Policy

In compliance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties (ACT) and its Regulations, the company HURAKENNA, SA DE CV (THE COMPANY), operator of Hotel Las Palmas by the Sea, located at Pablo Picasso N. 126, Hotel Zone Las Glorias Puerto Vallarta, Jalisco. Mexico C.P. 48333, you are given this privacy notice and informed that your personal data or your legal, accounting and financial information (THE INFORMATION) will be strictly processed for the purposes described below.

I. Personal Information

THE INFORMATION to be handled by THE COMPANY or its subsidiaries, including but not limited to, consists of basic information such as: your full name, email address, address, phone numbers, credit card numbers, CURP (Social Security Number), TIN (Taxpayer Identification Number) and in some cases: asset, financial, legal and accounting information; information that is essential for the purposes mentioned below.

In case of absence of THE INFORMATION, we would not be able to carry out the purposes for which they are required, so THE COMPANY would have no responsibility derived from them.

II. Purposes for the use of information

THE COMPANY will gather THE INFORMATION without seeking disclosure or profit and solely for the following purposes, understanding that it may be for all or some of the following:

  • To make a reservation and access the hotel, as well as to make payments for the requested services.
  • Contract drafting.
  • Compliance with any legal, tax or labor obligations and others derived from the type of relationship that may exist.
  • Any administrative or judicial procedure involving the data subject.
  • To confirm your identity.
  • To prepare documents of interest.
  • To comply with the legal requirements applicable to you.
  • To verify the information provided.
  • Any requirement from any authority.

THE INFORMATION will be kept strictly confidential and will not be used for any purpose other than those mentioned above, unless there is a change in this privacy notice.

III. Gathering the information

To collect THE INFORMATION, THE COMPANY follows all the principles of ACT and regulation, such as legality, quality, consent, information, purpose, loyalty, proportionality, and responsibility.

THE INFORMATION will be collected directly from the owner personally or through other optical, audio, video or any other legally permitted technology, whether in printed form or on our website or online services, among others.

THE INFORMATION that web pages receive and store each time you interact on the website www.laspalmasresort.com is mainly technical information.

IV. Options and means to limit the use or disclosure of data.

THE COMPANY has necessary and sufficient security, administrative, technical, and physical measures in place to protect THE INFORMATION.

You have the right to know what personal data we have about you, why we use it and the conditions of use (Access). You also have the right to request the correction of your personal information if it is outdated, inaccurate or incomplete (Rectification) to remove it from our records or databases when you consider that it is not being used in accordance with the principles, duties and obligations provided for in the rules (Cancellation) and to object to the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights (access, rectification, cancellation and/or opposition).

In order to exercise any of the ARCO rights, you must send the corresponding request on our website www.laspalmasresort.com in the Privacy Notice section, which will process the requests for the exercise of these rights and answer any questions you may have regarding the processing of your information. The contact details of the Privacy Department are as follows: guest.service@laspalmasresort.com or you can call the following phone number: 011 52 (322) 226 1220.

The ARCO request must contain and be accompanied by what is indicated in the ACT and the Regulation; Below are some of the requirements:

The name and address of the owner or other means to communicate the response to your request.
Documents proving your identity or, if applicable, the legal representative of the owner.
A clear and accurate description of the personal data of those seeking to exercise any of the rights.
Any other element or document that facilitates the location of the personal data and any other document required by the applicable law at the time of submission.
THE COMPANY will not be obliged to cancel THE INFORMATION in the event of some of the assumptions made in the ACT and its Regulations.

V. Data transfers

The information will not be disclosed or shared with third parties under the understanding that the companies that are part of the corporation or its subsidiaries are not considered third-party companies when they require the information for the aforementioned purposes.

Therefore, the data subject, by giving consent to this privacy notice or, when not openly opposing it within the two (2) calendar days following its knowledge, agrees that the INFORMATION will be used for the aforementioned purposes.

VI. Changes to the privacy notice

THE COMPANY or affiliated companies reserve the right to change this privacy notice at any time. The changes will be available on any of the following means: printed documentation in the corresponding area and/or department, email, phone, the website www.laspalmasresort.com or any other means determined by THE COMPANY.

THE COMPANY or commercial affiliates will not be responsible if you do not receive notification of changes in the privacy notice if there are problems with your email account or Internet data transmission.

VII. Owner's consent

I authorize the handling of my sensitive personal data in accordance with the terms and conditions of this privacy notice.

_________ Yes / No

Name: __________________

Company: ___________________

Date: ___________________

Site: ____________________

Email: ___________________

To use this document, it is recommended to print it, complete it, and send it by email.