Preguntas Frecuentes

FAQ - Las Palmas by the Sea

Visa, Master Card and American Express.

To cancel or modify a reservation, please contact our Call Center. Phone number MEX +52 800 713 2876 or 322 226 12 20 / USA-CAN 1 866 432 4605 / Email:

Las Palmas by the Sea uses all the most advanced security measures to ensure that your reservation is made safely.

Reservations made through the website will not be charged until you arrive at the hotel. The card number and data are entered into the system simply as a guarantee for the reservation. In the case of last-minute offers or specific offers (check the offer conditions), the total amount of the reservation is charged before arrival.

As a general rule, check-in time is at 3:00 p.m., but you can check in starting at 12:00 p.m., and check-out time is at 11:00 a.m.

No, pets are not allowed.

The family concept is oriented to offer activities and services for all age groups, from babies to teenagers, with the aim of providing an unforgettable stay for all family members. Consult the hotel as activities and services vary each day.

Yes. The wifi is free and included in the common areas.

The monetary unit is the Mexican peso (MXN). The symbol is the same as the one used for the US dollar: $ The exchange rate is very favorable for travelers with many designer items and crafts at incredibly reasonable prices.

The Hotel Las Palmas by the Sea is located 15 minutes from the International Airport of Puerto Vallarta.

We do not have free transportation.

  • Take advantage of this valuable plan to enjoy:
  • Daily activities program in the pool and beach area. (Suspended due to Health Contingency)
  • Breakfast, lunch, and dinner buffet at our Aire del Mar restaurant
  • A variety of snacks at our By the Sea restaurant and bar from noon until 5:00 p.m.
  • All national beverages selection at our Hurakenna bar and Coco Lobby bar
    International level night shows (Suspended due to Health Contingency)
    Wireless internet access in public areas.
    Kids club with supervised activities (ages 5 to 11) (Suspended due to Health Contingency)